Help · support
Contact us
Email hello@pinksplay.world for anything account-, coin-, or redemption-related. There is no live chat yet — email is the support channel.
What to include in a ticket
- Your account email (and, for a mail-in entry, the code you mailed).
- Your state and whether you are writing about GC, SC, or a redemption.
- For purchases: package name, date, and amount — plus confirmation you have not played the package GC if requesting a refund.
- For redemptions: amount requested, date submitted, and the name on the bank account (must match your verified name).
- Screenshots of any error message, with date and time.
Response targets
- Live chat
- Not available yet — email us instead.
- Within 4 hours during operating hours.
- Redemption reviews
- Within 24 hours of a complete request.
- Responsible-gambling requests
- Within 1 hour — put “RG URGENT” in the subject line.
Complaints procedure
If a support reply does not resolve your issue, reply to the same thread with “FORMAL COMPLAINT” and a short summary of what outcome you want. A senior reviewer will respond with a final written decision. Unresolved disputes are subject to binding arbitration as described in the Terms — no jury trial, no class action. The Official Sweepstakes Rules govern all sweepstakes disputes.
Related: Safety & limits · Redemptions · How sweeps play works.
Social casino-style games with sweepstakes promotions. Gold Coins are for social play only and have no cash value. Sweeps Coins are free promotional entries — never sold. No purchase necessary. Void where prohibited. 21+ only.